1 Star

I had a very disappointing experience with SeatGeek.

My friends and I purchased four tickets to a Phillies game on 7/16/26. About two hours before first pitch, the game was delayed by an hour. Because of work obligations, the new start time meant that none of us could attend. This was completely outside of our control and was due to a schedule change by the event.

It was surprisingly difficult to even find a SeatGeek customer service phone number. Once I finally reached a representative and explained the situation, I was repeatedly told there was nothing they could do. I wasn’t even asking for a refund I simply asked if they could transfer the value of our tickets to a future Phillies game, even if it meant standing-room only tickets, since we travel to Philadelphia for work fairly often. That request was also denied without any attempt to help.

What makes this even more disappointing is that SeatGeek proudly advertises itself as the official ticketing partner of Major League Baseball. Based on my experience, that partnership provided no benefit whatsoever when an unexpected schedule change occurred. In similar situations, competitor's Ticketmaster and GameTime have been much more accommodating and willing to work with me to find a reasonable solution.

Unfortunately, this experience has made me very hesitant to use SeatGeek again or recommend the platform to others. Good customer service is measured by how a company handles situations outside of a customer’s control, and in this case, SeatGeek completely failed.