Hello Sue,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience wasn't as expected.

Unfortunately, we couldn't locate your order using the details provided in your review. To help us assist you as quickly as possible, we've requested some additional information through Trustpilot. When you have a moment, please fill it out so our team can look into your case right away.

If it's more convenient, you can also email us directly at customercare@tryorivelle.com with your order ID or any additional details, and we'll be happy to assist you as soon as possible.

We appreciate the opportunity to make things right and look forward to hearing from you.

Warm regards,
Orivelle Team