Received toothbrush instead of ordered monitor – extremely poor service
Ordered Samsung Odyssey G5 monitor.
Received Philips Sonicare toothbrush instead.For several days Elgiganten and Bring have been sending me in circles between each other. They keep giving wrong information (claiming the package is still at pickup point even though I already received the wrong item at home).Very unprofessional handling of a clear warehouse mistake.
I just want my money back.Order number / tracking: 370727790062497187
(attaching screenshots)
Reply from Elgiganten A/S
Hello,
Thank you for taking the time to leave us a review here on Trustpilot.
I'm sorry to hear that you have received the wrong product.
I have taken a closer look at the case and can see that we contacted the store that shipped the item earlier today.
You can expect to hear back from them latest tomorrow, so for now I would kindly ask you to wait for their response.
If you do not receive any further updates, please feel free to contact us at social.ccc@elgiganten.dk.
Simply include your order number so that we can easily find your order.
I wish you a great day.
Kind regards
Ellen
Customer Care Center