Update: I had the worst experience with Alamo/Enterprise at Dusseldorf Airport, Germany

Please, don't rent a car from Enterprise.

The price may look slightly cheaper at first, but they will try to sell you every possible insurance option. By the end, you'll likely pay about the same as you would with other rental companies, except the service is far worse.

I had actually been trying to avoid Enterprise, but when I arrived at the counter I realized that Alamo and National are part of the same company. Unfortunately, I ended up at the Enterprise counter, and what happened there was one of the worst customer service experiences I've ever had. It was incredibly embarrassing, especially because my family was there to witness everything.

After waiting in line for a long time, I finally reached the counter. I greeted the employee politely, but before I could even continue, he immediately raised his voice at me. His explanation was that I "wasn't listening" to him, which made no sense because I had only just walked up and said hello.

Throughout the interaction, I felt as though I was being singled out. As a small Asian woman, I felt intimidated and treated in a way that I don't believe other customers would have been treated. The employee slammed his hand on the counter, walked away, and said he would not give me the car, even though I had already paid for my reservation.

I tried asking his colleagues what was happening and why I was being refused service, but no one was willing to help. Everyone simply dismissed me, and I was left standing there without any explanation.

After a long flight, my entire family had to spend more than an hour waiting while this situation was sorted out before we could finally get a car and continue our trip.

I stayed silent for a long time because I wanted to forget this experience. However, after recently reading similar reviews from other customers, I decided I should share mine as well.

Even now, I still can't describe how angry and humiliated I felt that day. I simply cannot understand how customer service staff can treat people with such disrespect. It completely ruined the beginning of our trip, and I will never rent from Enterprise or any brand in the same group again.