Terrible service. We went to Hotel Chocolat in Westfield Mall London. We ordered an ice cream with raspberry syrup. The tub was filled over the brim and dripping all over. I could not hold it as it was sticking to my hands. She would not change it. We also ordered a iced latte, it tasted weird and extremely bitter. We have never had such coffee in Hotel Chocolat before. There were flies in the shop, seemed unhygienic. The sales girl Jannat was also rude. We were not expecting such a poor show from a reputable brand. We are loyal customers of Hotel Chocolat but will not come here again.