I had a very disappointing experience with Oracle Cloud Free Tier support.

My account was suddenly suspended by the system without any explanation. I contacted Cloud Support, who asked me to create a Service Request (SR) through My Oracle Support for a secondary review. I followed every instruction, including resetting my password, waiting for engineer callbacks, and providing all requested information.

After several days of waiting and multiple conversations between Cloud Support and MOS, my account was permanently terminated. The engineering review was completed, but Oracle refused to provide any reason for the suspension or termination. The only response I received was that the decision was final and could not be changed.

What frustrated me most was not the final decision itself, but the complete lack of transparency. I spent days following their process, yet I never received an explanation for what actually happened.

I hope Oracle improves its review process by providing users with at least a general reason when accounts are suspended or terminated.