We bought a expensive mattress from HN. A problem with it after two weeks. Manufacturers problem not HN. Tracey the sales lady has been excellent, so helpful. Sorted it all out quickly and professionally. Very disappointed with manufacturers response as no help but HN willingly put it right with no extra cost, in fact replacement mattress was more expensive. Brilliant customer service which is so rare to find today. Well done to the HN, Manager, Tracy and all the team at Sutton Coldfield.