I have owned a honiture chargeable hoover for 8 months. Sadly I noticed that it wasn’t cleaning properly and that the hose had a split in it. I emailed honiture on their help line and after many attempts they replied saying that if I give them a 5* review in trustpilot they would replace the faulty item. I replied saying I would review after I received a replacement but unfortunately I have not heard anything back from the company. I have emailed them many times but have had no response. I now intend to take my complaint further. No other contact details are available for this company other than their so called helpline.