I received a delivery time for today
I received a delivery time for today. Between 13:00 and 15:00. I said I was out at 14:00 so it was no use after then. 15:10 attempted delivery - no-one home. This was above the text saying I was going out at 14:00. Absolutely useless. Complete waste of time!
Reply from DHL
Hi Peter,
Thank you for your feedback. We sincerely apologize for the frustration and inconvenience caused by this delivery experience.
We understand how disappointing it must have been to receive a delivery window of 13:00–15:00, clearly inform us that you would be unavailable after 14:00, and then have the delivery attempt made at 15:10.
Providing accurate delivery information and taking customer instructions into account are important to us, and we regret that this was not your experience on this occasion.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve our service. Should you wish to discuss the shipment further, please feel free to contact our customer service team with your shipment details.
Best regards,
Sara, DHL Freight