Antigona East-West Bowling bag in denim
I received the Givenchy bag; honestly, it looked like it had been thrown in the box, and it looked like a bag the boutique had rejected. The bag was dented on the front, and the zipper was wonky. I had to call the customer service number on the website and ask if the bags they sell are authentic. Louis Vuitton owns 24s, and it sells brands owned by the French luxury conglomerate LVMH. I guess I expected a higher-quality bag from a brand like Givenchy and a luxury conglomerate like LVMH. I guess quality is too much to ask in 2026.
Reply from 24S
Bonjour,
Thank you for sharing your feedback. We sincerely apologize that your recent experience with your GIVENCHY bag did not meet your expectations.
Firstly, we want to assure you that all pieces sold on 24S are brand new and totally authentic.
Indeed, as part of the LVMH group, we are committed to upholding the highest standards of quality and luxury.
To address the issues you've described regarding the dent and the zipper, please rest assured that our Customer Advisor has already sent you an email requesting detailed pictures of the bag.
This will allow us to thoroughly investigate the matter and offer you the best possible solution to rectify this situation.
We look forward to your prompt response to the email so we can resolve this for you as quickly as possible.
Kind regards,
24S Customer Service Team