I was very disappointed with the CS…
I was very disappointed with the CS team's response, as they were unable to do anything about the situation where a customer's payment was blocked even though there was no return history.
Reply from 24S
Bonjour,
Thank you for your comment and we are sincerely sorry for any inconvenience caused.
Indeed, as previously explained by our Customer Advisor by email, your transaction has been denied by our partner's payment system.
In this case, our Financial Department is unable to grant access. Each credit or debit card payment made on 24s.com is processed through an automatic payment verification system.
We also noticed that your last payment attempt was in March 2026, should you wish to try further and it's still denied, we invite you to contact our Customer Service at bonjour@24s.com for more advice.
We appreciate your understanding and remain at your disposal for any further information.
Kind regards,
24S Customer Service Team