I sent them my phone worth of 600€ with my own expenses of shipping 20€ on 18.5. They received the phone 1 week after on 26.5 and offered 0€ as "CE" marking was missing on phone box. I rejected this and told them to send me back my phone on 29.5. I had to pay another 20€ for return shipping. Since that day, its been 12 days and they didn't even ship it yet. I sent multiple emails to customer service and just getting automated replies. I have never seen such a bad customer service before!