I had booked a treatment months in advance and paid for it at that time. We arrived at Centreparcs Longleat on Monday 1st June 2026 and I was really looking forward to my treatment on the Thursday (4th June) afternoon, but I was told in the actual treatment room that I could not have the treatment, because of a slightly bulging disc that I have. I was offered an alternative or a refund! To say that I was disappointed is an understatement! I tried to explain that I had had a treatment last year and there had not been any problem, but was told that they had changed their policy and my treatment could not go ahead. Why on earth was this not covered when I originally booked my treatment? You were happy to take my money! Why would you "Aqua Sana" let a customer book a treatment in good faith, for it only to be cancelled at the very time of the appointment. I feel very disappointed and let down and will NEVER EVER be returning for a treatment with you ever again. In fact, if I could have given you a score of zero I would have! The member of staff who was booked to do my treatment was apologetic and the member of staff on the front desk was apologetic and professional and arranged for a full refund. Shame on you Aqua Sana!

Unfortunately, that's not the end of the saga! We (myself, my best friend and her daughter) were also booked in for an afternoon tea at 15:45 - at 16:20 I had to ask a member of staff why it was taking so long for our afternoon tea to arrive! Apologies followed and a free glass of Prosecco was given and then the tea eventually arrived - it was very nice, but tainted by the experience!

The time we spent in the actual sauna/spa area was very relaxing and we enjoyed it very much.