I had an extremely disappointing experience with Glovo in Spain. I placed an order, but my food was never delivered. Despite this, Glovo refused to issue a refund and could not provide any clear explanation as to why.

What made the situation even worse was the customer service. The support team was unhelpful, gave vague responses, and failed to resolve the issue. As a customer, I expected at least a reasonable explanation or a refund for an order I never received.

Paying for something that was never delivered and then being denied a refund is unacceptable. Based on this experience, I cannot recommend Glovo and will not be using their service again.