Rented a vehicle from Enterprise Zurich Airport in April 2026. Despite having explicitly purchased Zero Excess protection, Enterprise proceeded to claim CHF 1,476.86 for a minor accidental scuff — completely disregarding the coverage I had paid for.
Multiple emails, two unanswered support tickets, and several phone attempts with no response were needed before the dispute was finally resolved. No customer should have to fight this hard to enforce a protection they have already paid for.
Document everything and be prepared to push back firmly.