I had a very disappointing experience with Notino, and unfortunately this has now happened to me twice.
I followed all the return instructions exactly as provided by customer service and sent the package back with DHL. However, the parcel was returned to my address instead of being delivered to them. Despite this being outside of my control, Notino refused to help and claimed I had missed their deadline for investigation.
What is most frustrating is the lack of customer support and understanding. I provided proof that I followed their instructions, but they still denied responsibility, which caused me to lose money on my last order.
I have never experienced these kinds of problems with other beauty retailers like Douglas or Sephora.
I would advise other buyers to be very careful when ordering from Notino, especially if you ever need to return an item or resolve a delivery issue. Based on my experience, customer support was unhelpful and the process felt unfair.