We would never order from Tikamoon again.

Our order took more than 14 weeks to arrive instead of the advertised 10 weeks, and the entire experience from delivery to after-sales support was extremely frustrating.

The transport company Tikamoon uses repeatedly failed to communicate properly. For the original delivery, we received an email late at night informing us they would arrive the next day — with essentially no time to prepare or make arrangements to be home.

When the furniture finally arrived, one of the pieces had a broken top. We requested Tikamoon arrange pickup of the damaged piece, which weighed around 80kg and was not something we could reasonably dispose of ourselves. Once again, the transport company handled this terribly. Twice they sent late-night emails announcing a pickup the following day, far too late for us to rearrange schedules. We then had to spend weeks calling repeatedly to arrange new appointments, which they often failed to show up for. Eventually they happened to come by at a moment we were home, but the entire process took around three weeks and caused an enormous amount of unnecessary frustration.

Unfortunately, exactly the same thing happened again with the replacement top: poor communication, no proper scheduling, missed expectations, and another long wait. The replacement was also nowhere near the advertised 10 working days — it took roughly twice as long — and when it finally arrived, it was broken again. We are currently waiting for both the pickup of the broken top and the delivery of the replacement one-- we are roughly 6 months since ordering the furniture originally.

What makes this especially disappointing is that this is not cheap furniture. We spent over €4,000 on two pieces, yet the level of service was worse than what you would expect from a €50 food delivery order.

To make matters worse, the second piece of furniture itself is poorly finished. The doors rub against the frame and drawers instead of opening smoothly, and the overall tolerances and fit are uneven. Honestly, I could have done a better finishing job myself — and given how difficult Tikamoon makes resolving issues, that is exactly what I’ll end up doing.

Overall, the combination of poor quality control, terrible delivery coordination, repeated damage, endless delays, and exhausting customer service means we would absolutely not order from Tikamoon again.