I was a customer for approximately…
I was a customer for approximately 1.5years, I paid up front for the years. after a year and half, I did not need DoorLoop any longer and cancelled my subscription.
With 6 month left I am expecting a refund of the months I did not use, only to be told "yeh no that is it once you pay up front for the year that's it, there is no refund". My access was taken away but no refund given.
1. this is robbery. unused services should be refunded!
2. Landlords beware.
I will make sure I post on every platform available to me.
Geraldine
Reply from DoorLoop
Hi Geraldine,
Thank you for sharing your experience — we're truly sorry to hear you felt this way, and we understand your frustration. We want to make sure every customer feels heard and treated fairly.
We would actually love the opportunity to speak with you directly to better understand what happened and see if there's anything we can do to make this right.
Can you provide a number that we can call you back or email us at support@doorloop.com?We'd like to make sure a manager gives your case the attention it needs.
We truly value the 1.5 years you were with us, and we hope we can turn this experience around.