Very poor sales and customer service…
Very poor sales and customer service teams based on multiple interactions and experiences. Seems like they don’t “listen” to the real needs of a customer and hover on the lines of ethical vs non ethical business decisions. It’s a shame as the business model is a clever one but the current staff and leadership choose to run a non customer service oriented model with emphasis on profits vs fairness. There are likely more friendlier car options with other competitor companies…
Reply from Carvolution
Thank you for taking the time to share your feedback, even though it's critical. We take all constructive feedback very seriously, as it helps us improve.
We apologize that your experience with our sales and customer service teams fell short.
We were unable to locate you in our client base, so we would appreciate the opportunity to discuss your specific concerns in more detail. This would help us investigate the situation and ensure it doesn't happen again.
Please feel free to reach out to us directly by phone or email. We're committed to providing excellent customer service and would be happy to work towards a resolution.
Best,
Your Carvolution-Team