I am writing this review out of sheer frustration with the lack of customer service from Wickey.

We received a spring rocker as a gift purchased from your website, but unfortunately the wrong mounting option was selected when it was ordered. We are not asking for anything unreasonable — we simply want to order the correct mounting option so we can actually use the product.

However, getting any form of help from your company has been impossible. I have called three times and each time spoken to an employee who promised to call me back. Not once has that happened. My husband has also tried contacting you by email, but he has received no clear or helpful response.

At this point, we are left with a product we cannot use and no support from the company that sold it. This is completely unacceptable.

I am now forced to write this review on Trustpilot in the hope that someone from Wickey will finally take responsibility and contact me with a solution.

This situation is especially disappointing because the rocker was meant to be a christening gift for our son — something that should have been a joyful experience has instead become stressful and frustrating.

If no one from your company steps up to resolve this issue, then I cannot recommend Wickey to anyone.

I expect to be contacted and this matter resolved without further delay.