Despite numerous attempts, I have been completely unable to log into my account. The system does not recognise either my email address or my telephone number and repeatedly returns messages such as “auto login failed” or “user not found.”

What makes this even more confusing is that I still receive text messages from LottoSocial every Tuesday and Friday referring to different syndicate numbers and directing me to check updates in my members area. Unfortunately, this is impossible because I cannot access my account at all.

To be honest, when I first subscribed to LottoSocial I had no clear idea how the system worked, and I later realised I had been assigned several different syndicate numbers. Without access to my account, I cannot even see what I am supposedly part of.

I have emailed their support address several times, but the responses are generic and unhelpful, simply instructing me to reset my password, which I have already done multiple times without success. There is also a customer service telephone number listed, but it only leads to an automated system with no option to speak to a real person.

At this point there appears to be no genuine customer support available. It is extremely frustrating to keep receiving messages from a company while being completely locked out of the account they are referring to.

Very disappointing experience and a complete lack of proper customer support. I am not confident that this review will receive any response either.

**Update 13.03.2026 Your response below "Alex" has made no difference Again I have sent an email via the email address support@ in which I have attached photos of all the issues I have had. I have received the same response

"Your request (#191384) has been updated. To add additional comments, reply to this email. Thank you for reaching out and expressing your concerns. I understand how frustrating it must be to face login issues, especially when you continue to receive messages about syndicates without being able to access your account.

Based on the information from our knowledge base, the login errors such as "user not found" or "auto login failed" can occur due to mismatches with the email address or phone number used during registration, or if the account requires a manual check.

Here are a few steps you could try:
1. Double-check if there's another account associated with a different email or phone number.
2. Ensure that you've attempted resetting your password through this login page.
3. If these issues persist, we recommend contacting our support team directly through the helpline at 01633 901144 and ensuring the call is made using the mobile number registered to your Lotto Social account.

Furthermore, if the problem still remains unresolved, our chat agents are available to guide you further if needed.

We sincerely apologize for any inconvenience this has caused you and appreciate your patience while we resolve this issue. Let us know if there's anything else we can assist you with.

Best regards,

Because I am unable to access my account, please can you ensure that you delete my details from your website. Its a shame that I am unable to delete the one star I have given on Trustpilot