Excellent Customer Services, beyond expectations
I've just received my second pair of varifocal sports sunglasses from Optilabs and they are excellent, just like the first!
Their customer services are second to none. I needed them urgently for a fishing trip and they pulled out the stops to get them to me early, even calling with a query over the weekend.
I received their home trial pack within 48 hours so that I could check the frames, they even provide postal stamps fo their return.
I'll be back for more!
Reply from Optilabs
Hi Garry,
Thank you so much for your fantastic review! We’re absolutely delighted to hear that you’re enjoying your second pair of varifocal sports sunglasses just as much as the first. It’s great to know they arrived in time for your fishing trip — our team will be especially pleased to hear that their efforts made a difference.
We’re also glad the home trial pack was helpful and made choosing your frames easier. We try to make the whole process as smooth and convenient as possible, so your feedback really means a lot.
If you happen to have any photos of you wearing your sunglasses on your fishing trip (or during any sporting activity you’re using them for), we’d love to see them! With your permission, we may even be able to share them on our website or social media.
Thanks again for your continued support — we look forward to helping you with your next pair!
Tony.