No login details and diffcult support
Review:
I placed an order (No. 705747015) and after more than 48 hours I still have not received my login details. I also tried calling support, but the operator only speaks German and English, which I do not speak. It is impossible to contact support by email without having access to the account. It is unclear why the process is made so complicated for new customers. Very frustrating experience
Reply from STRATO GmbH
Hello Bris,
I'm sorry to hear that you had a bad experience.
Please note that STRATO is a German company; of course we're speaking German. If you do your order and contract on STRATO.de the customer care agents are speaking German as well. For that reason, you can place your order at STRATO.fr, STRATO-Hosting.co.uk, STRATO.es or STRATO.se, and if so, you will get the support language from each country.
To get in contact with us via email, just use our contact form, which you can find on our website. You can reach it with the following link:
https://www.strato.de/faq/help/mail.php?thema=158
Best regards, Basti
STRATO helps