Probate pads and discs
They came packaged well however shipping was delayed once I had contacted customer services they advised it will be dispatched soon took several days for shipping not 4-5 working days product arrived and followed bedding in procedures however low brake dust but brake cold bite is rubbish and feels like brake fade brakes are only good when warm compared to standard brakes these don’t have great stopping power disheartened from this experience paid so much but to be left with a disappointing service and product
Reply from Probite
Thank you for your feedback. We are sorry to hear that your experience has not been what you hoped for and we really appreciate you giving us the chance to look into this.
Your order was placed on Saturday 10th and dispatched on Friday 16th, which is within our 2 to 5 working day dispatch timeframe. We understand that receiving confirmation near the end of that window can still feel slow, and we apologise for any frustration caused.
In terms of performance, we are very sorry that the pads have not delivered the feel you were hoping for. As you’ll see from the majority of our other reviews and feedback, this experience is certainly not the norm.
I can see that you ordered our Predator Pads so it is worth mentioning that they typically take up to 500 miles to fully bed in. As the order was delivered only around two weeks ago, the brakes may still be in that natural bedding in period, during which cold bite and pedal feel continue to improve.
We have already tried to contact you as we would really like to help get this resolved. Our team is here to support you and make sure you get the best performance from your setup.
Please feel free to reach out to our team. We are here to help and we want to make sure you are completely satisfied with both the product and the service.