Review of STRATO GmbH


Rated 1 out of 5 stars

bad service!

Have the "hosting basic" package, 5 domains inclusive... or so I thought, when I tried to order one it showed as available and I received a confirmation email, that I had successfully booked it... after 6 hours, I got another email, saying that the domain was not available and that there has been an error... now I try to get another domain, but it does not display any free for booking any more... customer support is not reachable... very bad experience!

2 February 2026
Unprompted review

Reply from STRATO GmbH

Hello Xenia,

I am sorry to hear that you have had a negative experience with STRATO.

As far as I can see, my colleague has already been able to resolve the issue for you. I just wrote you an email to offer my help in case there is anything else we can still do for you.

Best regards,
Oliver
STRATO hilft