I have had the worst customer experience with your team today!!! An order I made via express at 6PM and yet till now I haven’t received!! I am the one who keeps calling to track as it is late and I need to sleep but I have been met by empty promises.

To make it worse I get a notification that you have cancelled since the rider was unable to reach me yet all this while I have had my phone waiting for your call!!! Why would I not pick the riders phone call and keep calling your team to ask when the delivery will be done!!! 2nd I have indicated my estate name and house number so someone just needs to get to the gate and have security call my house to confirm!!! None of that has been done! And your team is comfortably telling me they can give me the riders number I call? Whose job is that?

How is that making my work easy if I have to pay for an order, call the store countless times to follow up and still have to call your rider to still follow up!!!! Would it not be easier to just walk into a store !!!! Improve your service !! The only person wgo tried to assiat was Fidel! 60-110mins delivery yet 3 hours in and no delivery