Very friendly until they got their deposits .Then rushed the sale to make a month end sale and bonus. Had the same dissinterested ignored and blanked hour wait at handover experience as other 1* reviewers. Walked away in disgust after feeling abused and threatened. After 6 months won our case via FOS, Citizen Advice and Cheshire Trading Stds. Skoda UK and VWFS were useless . Buyer beware . Go Elsewhere .