Absolutely awful customer service
Absolutely awful customer service! I have sent several emails regarding an order and keep being sent standard blurbs. Live chat does not work at all!!!!
There is no way to contact apart from via email which they don’t even bother reading the issue
18 December 2025
Unprompted review
Reply from Recordstore.co.uk
Hi there,
Thank you for leaving us a review.
I genuinely apologise for the disappointing experience you had with our service. It’s truly important to us to respond to every inquiry promptly, and I’m sorry that we fell short in your case.
We are actively working to improve our communication to ensure our customers feel heard and supported.
Thank you for your understanding and patience as we work through these challenges.
Kind Regards,
Jessica
UMUK Store Support