Everything is 5 star, except...
Everything is 5 star - great seats, great service.
But, the app and website when buying tickets is the most frustrating experience I have ever had. 9 out of 10 times something does not work - can't change the number of tickets in chrome, can't use mobile pay in the app, use credit card and you can't tell whether the purchase has worked. Would be great if this was fixed.
Reply from Nordisk Film Biografer A/S
Hi Paul
Thank you for your review. We are delighted to hear that you had a 5-star experience at our cinema – we place great importance on comfortable seats and excellent service, and we are pleased that you noticed this.
However, we are very sorry to hear about the frustrating experience you had with our app and website when purchasing tickets. This is certainly not the standard we want to deliver, and we fully understand your frustration when ‘9 out of 10 times something doesn't work’.
We apologise for the inconvenience this has caused you. If you have further details or would like to provide more specific information about the issues you have experienced (e.g. which device or browser you were using), please feel free to contact us directly at support@nfiob.dk.
We hope that, despite this experience, we can continue to welcome you to the cinema and that you will see noticeable improvements in the future.
Kind regards
Sarah
Nordisk Film Biografer