Terrible company to deal with.
They constantly interfere with your service — slowing it down during the billing window. They even ended my contract a day early, leaving me unable to work from home. On top of that, they overcharged me in the final month before the contract ended.

Due to more incompetence, they closed my account before processing a £40 refund. Yesterday, I received an email about a new bill, but since I can no longer access my account online, I called to check. I was told it was an automated email generated during the rebilling process and that my refund should arrive in a few days.

This evening, I got another email — no greeting, not even formatted like their usual messages — saying I’d receive another email within 5–10 working days with a link to provide my bank details. If I don’t respond to that link, it could take an additional two weeks to receive a cheque instead. Concerned it might be fraudulent, I called again. Turns out, it was genuine, but they “can’t do anything” except follow their process.

If the situation were reversed and I’d been late paying them, they definitely wouldn’t have given me the same leniency.