I stayed at Wembley Student Accommodation for one night (Aug 16–17) while attending the BLACKPINK concert, and it was an extremely disappointing and uncomfortable experience – especially for the £192.62 I paid.
1. Inappropriate Staff Behaviour
Upon check-out, the male receptionist made me feel incredibly uncomfortable. As a solo female traveller, I found his comments and questions highly unprofessional – including asking if I was single and then persistently requesting my phone number even after I made it clear I wasn’t interested. This made me feel unsafe and disrespected. Staff at any accommodation should never make guests feel this way.

2. Poor Room Hygiene
The room itself was far below acceptable standards. It was dusty and felt unclean. Worst of all, the towel provided had a large black curly hair on it – absolutely disgusting and clearly unhygienic. For nearly £200 a night, I expected at least basic cleanliness.

Honestly, I’ve stayed at better hotels (including Hiltons) for less money, and this experience felt like a total rip-off. I would not recommend this place to anyone – especially solo travellers. I'm currently waiting on a response from management regarding a refund or compensation, and if I don’t hear back soon, I’ll be escalating the matter further.

Avoid if you value your comfort and safety.

— Katie H.