Although I am satisfied with my purchase, the customer service has been one of the worst experiences I’ve ever had. Nobody is responding to my messages regarding the broken chair I received. I have been waiting for over 5 hours and sent 4 messages, only to receive the same automated reply that an agent will contact me.

This is not the first time I’ve faced issues: on a previous occasion, the agent answered my initial message but completely ignored all my follow-up questions. Overall, this is simply poor service, with no alternative way to get in touch for support.