My dad bought a chip with 19 euros in a trip to Rome for internet within europa but it did work only in Italy. Unfortunately he decided to recharge 10 euros while in Switzerland, and got charged 10 but no internet access was granted. it showed only 2 euros credit instead. He called the customer service but they only speak italian and hang out on us, the second try, again hang out on us, the third time, the employee could speak our language but after 1 min, the called was ended. We try the forth time and apparently we didn't have any more credit to make the called which is advertised as free call for customers. Stay away of this unserious provider. we just lost time and patient with so unprofessional and unreliable service. Stay away