AVOID THIS COMPANY UNLESS YOU HAVE TIME TO WASTE - AL‑KO KOBER LTD.
South Warwickshire Business Park, Kineton Road
CV47 0AL Southam, Warwickshire
United Kingdom

I was on hold for over 30 minutes waiting for someone in their UK sales department (01926 818500, option 2) to answer. I was unable to speak to anyone! My call was then disconnected and the line went silent. This has happened twice, so I will now take my business elsewhere.

Has anyone else experienced this company's total contempt and lack of respect for customers?

Why do they not answer their phones or at least let customers know when they will be deal with next?

Shamefully poor customer service from their UK company and quite unnecessary in the 21st century as there are inexpensive AI phone answering programs available if a human cannot be found.

Or is it simply their company's culture to ignore customers who try to call them, in order to force them to place orders on line, or email with enquiries?