-1M stars if possible. Unfriendly and rude costumer service. We were asking about our bills, because it is our first time to pay this service (which we really do not use, because we use at home Netflix, Prime, Youtube).

These peope are just really rude.
You are paying 18 euros for a service that you do not use, and yet costumer service are really really really rude.
I am trying to understand their side, maybe they are paid by the number of calls they receive. Not sure.