I bought a used Kia under the premise of it having full service history but it in fact doesn’t. A warning light came on 2 days after buying the car (along with other smaller issues like wipers not being adjusted correctly and trim missing or falling off) and for the last year I’ve been going back and forward with the garage trying to get the issues rectified.

Because they had been unable to resolve it themselves, I took it to my local Kia and they said that they can continue with diagnostics but it wouldn’t be under warranty as the car missed its first service. Since then the car has been back in with Quest twice and currently off the road for 18 days and counting. They seem unable to fix the issue and unwilling to pay Kia to fix it.

The staff have been polite and tried to help where they can but a serious lack of communication, short staffing and poor customer care has led me to writing this review.

Do not use Quest Motors. The point of sale of very good, but every moment since then has been a headache. Find your dream car somewhere else and do not make the same mistake I did.