Review of Carvolution


Rated 1 out of 5 stars

Avoid or expect a huge surprise invoice when you turn in your car

I thought they were great but they are now trying to shake me down for thousands now that I've turned in my car. First, they overcharge for monthly fees. They want more than 1,000CHF per month for a VW or a Fiat and the prices jump exponentially if you go from the lowest KM package to a more practical 1,750km/mo package. Then, when you turn in the car they work with their thieving friends at the carosserie to charge you thousands for scratches. I had my car for THREE years and it had some curb rash on the alloy rims, and some small scratches from rocks, etc. Nothing major at all. No crashes, no dents, no missing parts, no cracks, nothing needed to be replaced, no bumpers needed to be repaired or repainted. Everything could have been fixed with some buffing and maybe one very small area needed some extra work. They are now trying to bill me nearly 4,000 CHF!!!! First of all, why would I pay so much money every month to rent a car only to end up paying basically a downpayment for some normal wear and tear? I could have leased my own car for that amount of money and paid less each month. So basically, they get you with the price gouging each month and then in the end they get their down payment from you by colluding with the garage to overcharge you for "repairs". They lie and say that there's a low deductible but then put in multiple claims so that you have to pay multiple deductibles. You have no conversation with the garage or insurance - they do all that behind your back and send you an inflated bill. Then, they're going to turn around and sell the car for a profit as the car is still beautiful and in great condition, while shifting the cosmetic costs onto you, the customer. I will never use them again and recommend you to avoid. It seems really convenient but for the longer term you're actually paying WAY more than you would to just lease or rent elsewhere. There are other companies with the same type of long-term leasing offers and they have nicer cars and better prices, like AMAG.

16 November 2023
Unprompted review

Reply from Carvolution

Dear Ashley

We're truly sorry to hear about your experience and the frustration it has caused. We appreciate you sharing your concerns with us. We would be even happier if you transfer the outstanding amount at some point.

Regarding the pricing, we understand your disappointment and want to assure you that we strive to maintain transparency in our pricing. We offer a best price guarantee and aim to provide fair and competitive rates. We acknowledge that changing to a larger kilometer package does have an impact on the price, and we apologize if this was not communicated effectively.

As for the charges related to the condition of the car upon return, we work with professional garages near our location to reduce distance and costs. Our return standards are clear, and we engage external experts to ensure fairness and accuracy in assessing any damages. It's important to note that you had the option to address any damages yourself before returning the car.

We want to clarify that deductibles are applied per damage claim and not for the entire car. Our approach aligns with industry standards for leasing, and we work with one of the most reputable insurance providers in Switzerland to ensure fair and consistent practices.
We're sincerely sorry if we couldn't meet your expectations in this instance. Your feedback is valuable to us, and we will use it to improve our processes and communication moving forward.
We wish you all the best in your future endeavors, and we regret any inconvenience this situation may have caused you.

Your Carvolution-Team