Had an accident in early morning called RAC as I'm a Motability customer. They arranged a taxi to collect me and would recover the car later as it was out of the way.

Got a link to track the taxi despite confirming my location they'd sent the taxi to collect me from a location 100 miles away.

Called them back said they sort it heard nothing more. Called again.

In the end it took 6 phone calls from me before they finally got a taxi heading to me.

Just as I was getting out of the taxi I get a call from a recovery company we're at your car where are you....

Total failure to communicate so they had to leave the car and return later.

Few days later I want to collect personal belongings takes me 5 calls to find out where my car is. Then I find out it's about to be moved 25 miles further away from me. This is all with RAC and their contractors not insurance company.

I hurry over and struggle to get my stuff as car as surrounded tightly on all sides by wrecked vehicles like a scrapyard plus mud everywhere. Total nightmare