THERE MUST BE SOMETHING WRONG WHEN THEY TURN OFF THEIR INSTAGRAM COMMENTS. This is the worst experience with customer support and a company I have ever had. I live in the US and rented a bike while I was in Germany. I got an email after that my payment didn't go through even though I see it in my bank. They threaten to take further action if not paid so to avoid a headache I'd rather pay 9 extra euros and be done. BUT there is NO WAY TO PAY. The customer support team rarely replies and only does so with what seems like auto-generated responses. I recommend you DO NOT use. NOT worth it.