Awful company to deal with, only went with this company as had legal cover under my Churchill house insurance would of been better to of paid a solicitor the case it happened in October was straight forward I was getting something out of my boot and a delivery van reversed back into my car knocking me out and pushing me under my own car the driver of the van admitted lability i had a witness and the police were called, no response to emails, no help or advice given at all the amount they said I could claim is ridiculous in comparison to other people , one person I know with a very similar claim his accident was in February has a fantastic solicitor that has helped and advised all the way through his claim to ensure he reserves a reasonable amount, arranged x ray scans e.t.c and worked for him , me I have no confidence in DLG they do not work in your best interests want to pay out as little as possible, want you to sign a form to take a lesser amount without the other insurance making a offer first, these are call handlers not solicitors , the last email I received said they would contact me on Monday 19th September to date nothing , DO NOT USE THIS COMPANY, I will now take this forward to someone else in authority to look into and the Ombudsman to advise as I feel I have been paying an insurance for nothing as not solicitors as I thought.