All round terrible experience
All round terrible experience - customer service was complete chaos, unethical rate hikes, they took a big lump out of our account which was 4 times our bill, without any prior notice & years of stress trying to fix issues with our faulty meter & therefore billing. Had to chase them time after time, and repeat ourselves constantly over years. Eventually moved out of the property, informing them of this and asking for our final bill & problems to be resolved. Instead of responding they sent the debt collector. Currently in a dispute trying to resolve this, whilst they continue to harass and threaten me. Do not use this company.
Reply from Bulb
Hi There,
Thank you for writing your review of Bulb on Trustpilot. I'm really sorry for your experience with the service and with your bills.
We aim to provide the highest level of service to our members at all times, so we’re sorry that wasn’t the case in this instance.
We apologise for any worry this situation may have caused you.
Debt can be stressful and we are sorry that following contacts with us, you are still being messaged about it.
It's important we see the full picture, we would like to review your case.
We can assess what happened with the account and look into the debt communication.
Please leave your details in the message after the review and we will get in touch and explain this in more detail.
Kind regards
Suki