Worst people I ever seen in my life…
Worst people I ever seen in my life don’t know how speak to the customer I buy van from them couple month ago but after one month there problem in van so send back to repair but it been more than three week no repair can’t repair it don’t even reply me in three week please guy watch out this place special sale manger rude guy
Reply from Quest Motor Group
Dear Mr Singh,
We're disappointed to see you only left us a 1-star review.
When we first inspected your vehicle we identified a part needed replacing to fix the issue but unfortunately it wasn’t readily available from the manufacturer, so we had to place it on back order. Despite being given a delivery date, this particular part was further delayed due to unforeseen circumstances which meant we were unable to fix your vehicle in our usual efficient service turnaround time.
As soon as we received the part, we fixed your vehicle and let you know it was ready to be collected. We feel we've offered a great service, and our service manager ensured that you were kept informed of progress at all stages. We do apologise for the time that it took to receive this particular part.
As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've met and even exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and exciting.
All the best
- The Quest Motor Group Team