Taking money for items they don’t have
Ordered and paid for a printer on a Tuesday that stated it was in stock. They decide to email me 2 days later to state it was out of stock and I had to wait 3 weeks for delivery!
Don’t sell items you don’t have in stock simple!
Reply from Caboodle
Hello,
The item in question is showing as call for availability on our website.
Your order was placed at 11pm Tuesday, after the office had closed so we would have processed the order on Wednesday and then made contact today under our standard daily processes. This would be to let you know if there was an issue with the order i.e. we are out of stock and then advise a due date. We allow all customers to order any of our items whether they are in or out of stock but we clearly state on the website at time of order call for availability to show there could be a possible delay with the stock . We then advise the following day after the order has been processed of any delays. At the moment due to COVID-19 the demand for home office printers has increased dramatically due to home working and the manufacturer in this case, Epson, are struggling to keep up with demand.
I'm sorry we are unable to fulfil your order on this occasion.