Some order issues but people work there who care and have great products
I placed an order with Loaf in September, expecting to receive my order at the latest 7 weeks later, as they advertise. After changing my order 4 days after submitting it, then the customer service rep, entering it wrong on the update, I had some longer than expected delays on receiving the goods.
Their production is good but they have some issues in their order processes.
Update: pleased with the proposed follow by Loaf following setting our complaint here. Could be a better ending than initially hoped. Thanks Tori
Reply from Loaf
Hi there,
Thank you for your feedback.
I am incredibly sorry to hear about your experience and to hear of the problems that have arisen, this is really not the level of service we expect for our customers and we completely understand your frustration in this.
We have located your details and our Customer Experience manager will be in touch today to discuss this further with you.
Kindest,
Tori