Zonneplan Reviews 

We bought the EV charger and we switched our contract to Zonneplan. Communication was clear and the installation of the charger was fast and well done. The app is easy to use and in English as well. I particularly appreciate a notification on my phone when the electricity price is negative. Overall, good experience and I have no complaints.

The solar battery system got at the 19.2.26 in a kind of last minute installed and the workers didnt look professionell, also the way they worked.
After that, the system didnt work at all for 4 weeks, no one checked it, because they didnt install the CONNECTOR which must be pluged in the Electricity meter !!!
Ok, they send the connector to me, i installed it , it worked finally …after 4 weeks…
Next i got already 3 HERINNERINGen from ENEXIS to register the system, thats the job of Zonneplan…
Nothing happen, i cant call them, no mail answer, nothing… they told me that the system is registert, but NO , its not…
So that makes me angry and today i did it myself !

Actually, they calculated a monthly payment of 143 € and now i pay 180€ ….lets see, i dont trust them.

Solar panels was installed on time with good services .

All information provided was clear. It was easy to receive a response to any questions we had, and everything happened in a timely manner. The time for installation was very quick and for the most part everything went very smoothly.

Right from the first interaction to the very last call, I was very satisfied with everything. Clear explanation, regular followup, quick installation, no hassles and finally great experience in the app and operation. I will definitely recommend this to my k own circle.

One stop for Solar panels, Home battery, EV charger and Energy suplier, which makes life easy and smart choice undersr one app showing everything transparent!

I signed for zonneplan for my new house. The ex owners used to pay around 60€ but zonne plan says I have to pay 700€!!! Monthly!
When I called to lower it they say that they can't lower it less than 500€/month. And their advice is to take dynamic contract.
I said ok why not?
But the app doesn't work well so you can't switch to dynamic contract also.

I will pay my annual cost monthly then?!

Disappointed.
Eagerly awaited Installation of my solar panels so I could generate solar power and save money,
On installation day one of the solar panels struck a wooden door frame resulting in a loud ‘cracking sound’, installation went ahead and connection made in the meterkast, the installer informed me that one of the solar panels was offline and he needed to go back on the roof to check the wiring and connections, he informed me that the wiring and connections were OK and sometimes it can take up to two hours for a panel to come online, he also told me that Zonneplan monitor the system and if the panel is still offline they will come out and fix the problem.
Five days later an engineer visited to check the wiring and connections, which were in good order but there is a problem with one of the panels offline.
An appointment was made and confirmed for an engineer to visit my home to rectify the problem in eighteen days, on the day in question, after waiting at home all day, the engineer did not visit my home, no phone call, email or explanation as to why no one visited. Another appointment has been arranged for an engineer to visit my home to rectify the fault.
The offline panel has resulted in a 20 percent LOSS of generated solar energy every day for a period of 46 days – calculation based on installation day to the day an engineer will eventually arrive to fix the offline panel.
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UPDATE:
Despite previous visits to check the wiring and connections and being advised that the wiring was ok, today (53 days after the installation date) “Zonneplan Team3” engineers visited and identified and replaced a defective cable within 20 minutes of arrival.

According to the Zonneplan app there appears to be an increase in generated solar energy but based on the time of day and position of the sun it is difficult to identify from the app the actual amount of generated solar energy from each system (system 1 / system 2 - East facing panels / West facing panels) because of the way the EV micro transformers are configured to distribute power between the 2 systems.

At the end of the day the defect has been identified and rectified so I will change the star rating from one star to 4 stars.

When the solar panels were to be installed, we feared that there would be much upset in and around the house. The opposite was true.
The installers were courteous and quick, taking care that the garden wasn’t damaged by their scaffolding. They even saved us trouble in the future by chopping off tree branches which would later drop leaves into the gutter and block the drain pipes.

The company was excellent during our cooperation. The people that arrived to put my solar panels were very professional, very well prepared with everything they needed and very clean and careful during they were working inside the house. Apart from this they explained me everything very analytically on the way the system operates.
Adding to this, the company solved all my questions and made everything crystal clear for me, when I called them for some questions I 've had on the way of the energy production and the best exploitation of the solar energy.
I fully recommend them!

fast and clean

Fast and professional installation. They made a plan 2 weeks prior installation and we decided together where everything is going to be installed. After 2 weeks the installation team was at my door and everything was installed as we planned and after about 4 hours everything was in place and working.

Very incompetent. We asked multiple times almost a month before hand to move the start of contract date before by ONE day. We got assured MULTIPLE times but when we came two days before and we asked again to confirm they simply said that "somehow" this didn't happen. We will now incur extra costs because of this incompetency. I was also denied my request to speak to a supervisor.

Horrible company, they keep sending unsolicited ads even though I have asked multiple times to be removed from all their databases. Such an aggressive sales strategy is only justified by poor services. DO NOT trust this company.

I already wrote a review for Zonneplan about my bad experience with them. But I want to write another one as the experience gets worse.
After the first failure of installation and very late planning, they finally installed, but after 1 month, the system malfunctioned.
Half of my system was down, they came after 3 weeks, they told me they solved it, and it worked for 2 weeks, but the problem reoccurred and half of the system stopped working. again get 3 weeks to plan a repair.
These repeat 5 times until they decide to change 1 component, and I asked them if this happens again they should address my problem as fast as possible. They changed the part but the next day, the system was down. After many calls, they planned to revisit it in 3 weeks.

I bought my solar panels in January this year, and half of my system was down for about 3 months.

The worst part is whenever the problem happens, they plan the visit for at least 3 to 4 weeks, because they want to prioritize their new customer, instead of already existing customers who paid in full but have malfunctioningoning system.

It was a great decision to go with you:
Price wise.
Service whenever needed.
Installtion was easy peasy.

Many thanks,

Fantastic company! Very reliable, trustworthy and customer-friendly. So happy with how the solar panel installation went, that we have now switched to Zonneplan Energie too. Wish I would have known sooner that they offered that service! Such an easy process too! Other companies could learn a lot from these guys.

Top professional: quick and easy to place an order, fast reaction, orderly planning, efficient installation and support and advice throughout the process. Impressive work.

Excellent Service
I received excellent service from the team and the installation was really efficient and neat. The guys were very friendly and professional. I would recommend Zonneplan any day.