We recently completed a two-day DriveWorks training course with Adam, and it was excellent from start to finish. Adam explained everything clearly, tailored the training to our workflow, and showed us... See more
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Visiativ always respond quickly with relevant information and questions. They are always ready to pick up the phone and help us to find a solution when we run into an issue. Their add-on package, MyCA... See more
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Dylan Mitchell was excellent at training me on my essentials course. I was extremely happy how patient he was at explaining everything and showing us what needed to be done or what I had done wrong. I... See more
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Sam Barlow gave us a great training session over 3 days. He was able to respond clearly to any questions we had (even if they weren't directly related to the content). I have definitely come away from... See more
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- #26 of 123 best companies in Business-to-Business service
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- #13 of 128 best companies in Software company
- #2 of 6 best companies in Software Training Institute
About Visiativ UK & Ireland
Written by the company
At Visiativ UK & Ireland, we help businesses of all sizes streamline their design, engineering, and manufacturing processes through intelligent, scalable solutions.
As an award-winning provider of SOLIDWORKS software, expert training, and dedicated support, we tailor our services to meet the unique needs of each client.
We specialise in digital transformation, combining cutting-edge technology with practical expertise to drive efficiency, foster innovation, and improve collaboration across your teams. Backed by a strong global presence and a suite of exclusive tools, we bring decades of experience and a future-focused mindset to every partnership.
Since 1987, Visiativ has supported organisations in making smarter decisions and achieving sustainable growth. Whether you're at the beginning of your digital journey or looking to enhance your current systems, we'll work closely with you to develop a transformation strategy that delivers real results.
From hands-on implementation to ongoing training and award-winning support, we’re by your side every step of the way - helping your people work smarter and your business perform better.
Ready to accelerate your digital transformation? Get in touch with the Visiativ team today and discover how we can help you unlock your full potential...
As an award-winning provider of SOLIDWORKS software, expert training, and dedicated support, we tailor our services to meet the unique needs of each client.
We specialise in digital transformation, combining cutting-edge technology with practical expertise to drive efficiency, foster innovation, and improve collaboration across your teams. Backed by a strong global presence and a suite of exclusive tools, we bring decades of experience and a future-focused mindset to every partnership.
Since 1987, Visiativ has supported organisations in making smarter decisions and achieving sustainable growth. Whether you're at the beginning of your digital journey or looking to enhance your current systems, we'll work closely with you to develop a transformation strategy that delivers real results.
From hands-on implementation to ongoing training and award-winning support, we’re by your side every step of the way - helping your people work smarter and your business perform better.
Ready to accelerate your digital transformation? Get in touch with the Visiativ team today and discover how we can help you unlock your full potential...
Looking for SOLIDWORKS? You're in the right place!
We're Platinum-rated by Dassault Systèmes, the makers of SOLIDWORKS
Our expertise has long been acknowledged by SOLIDWORKS and our customers, with accolades for delivering the highest-rated customer support in Northern Europe from 2014 to 2017. In 2018, we were distinguished as the ‘Top reseller for overall performance in Northern Europe’.
The awards system changed to a monthly system in 2019 and SOLIDWORKS have awarded us with the ‘Platinum-rated Support’ badge every month since its inception, which is proof of our continued commitment to the success and satisfaction of our customers.
Contact info
1 Pioneer Court, Chivers Way, Histon, CB24 9PT, Cambridge, United Kingdom
- 01223 200690
- solutions@visiativ.co.uk
- visiativ.co.uk
4.9
Excellent
181 reviews
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Visiativ Support
Simon was incredibly helpful when I was dealing with a stressful issue that needed resolving. He took the time to explain why it had happened and provided useful background information, which really helped me understand the situation. His calm, friendly approach put me at ease and made a difficult situation much less stressful. A genuinely lovely and supportive person.
17 July 2026
Reply from Visiativ UK & Ireland
Hi Grace,
Thank you for taking the time to leave such a thoughtful review. We're delighted to hear Simon was able to support you through what sounds like a particularly challenging situation.
Taking the time to explain not just the solution, but also the cause of a problem is something we believe makes a real difference. Simon's calm, friendly approach, combined with his extensive technical knowledge and real world engineering experience, is exactly what we strive to deliver through our SOLIDWORKS Support Services team. We'll be sure to pass your kind words on to him.
Thank you for choosing Visiativ UK & Ireland. If you ever need any further assistance, we're always here to help.
Kind regards,
The Customer Success Team
Quick and Effective Help
Quick and effective help, as an experienced user the help I need is very rarely straightforward and the help has always been spot on.
20 July 2026
Reply from Visiativ UK & Ireland
Hi Tom,
Thank you for your fantastic feedback. It's great to hear our SOLIDWORKS Support Services team has consistently been able to provide the right solution, even when the challenges are a little more complex.
Our support engineers combine extensive product knowledge with real world engineering experience, allowing them to tackle even the less straightforward technical queries with confidence. We're delighted that you've found the advice to be quick, effective and consistently on the mark.
Thank you for your continued trust in Visiativ UK & Ireland. If you ever need any further assistance, we're always here to help.
Kind regards,
The Customer Success Team
Great experience with Visiativ setting…
Great experience with Visiativ setting up our SOLIDWORKS Start-up program order. Shireen was responsive and helpful throughout the process — highly recommend.
17 July 2026
Reply from Visiativ UK & Ireland
Hi Bright,
Thank you for your fantastic feedback. We're delighted to hear you had such a positive experience joining our SOLIDWORKS for Start-ups programme!
Shireen will be especially pleased to hear your kind comments. We'll be sure to pass your feedback on to her. Providing a smooth, responsive and straightforward onboarding experience is something we place a strong emphasis on, so it's great to know this was your experience.
Thank you for choosing Visiativ UK & Ireland. We wish you every success with your new venture and look forward to supporting you as your business grows. If you ever need any assistance, we're always here to help.
Kind regards,
The Customer Success Team
myCADTools Training
Some of the features available in the app "myCADTools" are game changing for CAD users and could make life a lot more automated than the status quo. Friendly instructor never shying away from questions and challenges. A recommended piece of software automating cut lists, flat patterns, BoM's, programming and much more
15 July 2026
Reply from Visiativ UK & Ireland
Hi Phill,
Thank you for your fantastic feedback. We're delighted to hear you enjoyed the myCADtools training and discovered how much the software can streamline your SOLIDWORKS workflows through powerful automation.
It's great to know you found the training engaging and that your instructor took the time to answer questions and explore the challenges raised throughout the session. We'll be sure to pass your kind comments on to them.
Thank you for joining us for your training course. We hope the software helps you save time, reduce repetitive tasks and get even more from SOLIDWORKS. If you have any questions as you continue using myCADtools, we're always here to help.
Kind regards,
The Customer Success Team
Reply from Visiativ UK & Ireland
Hi there,
Thank you for your kind feedback. We're delighted to hear your onboarding experience was smooth and that you received the support you needed right from the start.
Welcome to Visiativ UK & Ireland. We're really pleased you've chosen us as your SOLIDWORKS partner, and we look forward to supporting you throughout your journey with us.
If you ever need any further assistance, our team is always here to help.
Kind regards,
The Customer Success Team.
Very helpful support - got it fixed nice and quickly!
Very helpful. Not only got the problem fixed but also gave advice on getting the license up and running and ways to ensure we got the best graphical performance.
6 July 2026
Reply from Visiativ UK & Ireland
Hi Paul,
Thank you for your fantastic feedback today. We're delighted to hear our team was able to get everything resolved quickly and provide additional guidance to help you get the most from your SOLIDWORKS installation.
Our support engineers are always happy to go beyond simply resolving the immediate problem, whether that's helping with licensing, optimising graphics performance or sharing best practice to keep everything running smoothly.
Thank you for your continued trust in Visiativ. If you ever need any further assistance, we're always here to help.
Kind regards,
The Customer Success Team
A very knowledgeable instructor and…
A very knowledgeable instructor and well paced lessons.
26 June 2026
Reply from Visiativ UK & Ireland
Hi Steve,
Thank you for your kind feedback. We're really pleased to hear you found the training well paced and the instruction so knowledgeable.
We work hard to ensure our courses are delivered at a pace that allows attendees to build confidence while getting the most from the content, so it's great to know this was your experience.
Thank you for choosing Visiativ UK & Ireland for your software and training. We'll be sure to pass your feedback on to your instructor.
If you have any questions following the course, we're always here to help.
Kind regards,
The Customer Success Team
Solidworks Support
Knowledgeable, patient, logical & thorough. Support at it's finest, many thanks.
3 July 2026
Reply from Visiativ UK & Ireland
Hi Matt,
Thank you for your fantastic feedback. We're delighted to hear you found our support knowledgeable, patient, logical and thorough.
Our SOLIDWORKS support team takes great pride in delivering exactly that level of service. With extensive product knowledge, real world engineering experience and the highest levels of SOLIDWORKS certification, we're committed to helping our customers find the right solution as quickly and efficiently as possible.
Thank you for choosing Visiativ UK & Ireland. We really appreciate your kind words, and if you ever need any further assistance, we're always here to help.
Kind regards,
The Customer Success Team
I recently attended the SOLIDWORKS…
I recently attended the SOLIDWORKS Essentials Training, and it was an excellent experience. The course was well-structured, easy to follow, and provided a strong foundation in the essential features and tools of SOLIDWORKS.
The trainer was knowledgeable, engaging, and explained concepts clearly, making even the more challenging topics easy to understand. They were patient, encouraged questions, and ensured everyone kept up throughout the training.
2 July 2026
Reply from Visiativ UK & Ireland
Hi Liyo,
Thank you for your fantastic feedback. We're delighted to hear you had such a positive experience on the SOLIDWORKS Essentials training course.
It's great to know you found the course well structured and easy to follow, and that it gave you a strong foundation in SOLIDWORKS. We're also pleased to hear the training was delivered in a clear, engaging and supportive way, helping build your confidence throughout the course.
We'll be sure to pass your kind comments on to your instructor, who'll be delighted to hear your feedback.
Thank you for choosing Visiativ UK & Ireland for your SOLIDWORKS training. If you have any questions following the course, we're always here to help.
Kind regards,
The Customer Success Team
I have found the Visiativ helpline…
I have found the Visiativ helpline engineers to be both helpful and friendly.
1 July 2026
Reply from Visiativ UK & Ireland
Hi there,
Thank you for your kind feedback. We're delighted to hear you've found our SOLIDWORKS support engineers both helpful and friendly.
Our support team combines extensive SOLIDWORKS knowledge with real world engineering experience, and we're committed to providing the responsive, approachable service our customers rely on. It's great to know this has been your experience.
Thank you for choosing Visiativ UK & Ireland. If you ever need any further assistance, we're always here to help.
Kind regards,
The Customer Success Team
Reply from Visiativ UK & Ireland
Hi there,
Thank you for your great feedback. We're delighted to hear you had such a positive experience training with Graeme.
Graeme's extensive SOLIDWORKS knowledge, real world engineering experience and engaging teaching style help attendees get the most from every course, so we're pleased this came across during your training. We'll be sure to pass your kind comments on to him.
Thank you for choosing Visiativ UK & Ireland for your SOLIDWORKS training. If you have any questions following the course, we're always here to help.
Kind regards,
The Customer Success Team
Fantastic help with the course
Fantastic help with the course from Mark, got through all the areas I needed and was great support.
1 July 2026
Unprompted review
Reply from Visiativ UK & Ireland
Hi Rafferty,
Thank you for your fantastic feedback. We're really pleased to hear you found the training so valuable and that Mark was able to cover all the areas you needed.
Mark's wealth of experience and in-depth SOLIDWORKS knowledge enable him to tailor his training to each attendee's requirements, so it's great to know you felt well supported throughout the course. We'll be sure to pass your kind comments on to him.
Thank you for choosing Visiativ UK & Ireland for your SOLIDWORKS training. If you have any questions following the course, we're always here to help.
Kind regards,
The Customer Success Team
Re-activation issues
Ben in the support team understood my issue, and got me and team up and running again in no time.
I will point out the issue was completely my own doing, but instead of making me feel silly Ben explained my error and gave good advice and fixed my mistakes.
Thanks Ben - you're a star!
1 July 2026
Reply from Visiativ UK & Ireland
Hi Craig,
Thank you for your fantastic feedback. We're delighted to hear Ben was able to get you and your team back up and running so quickly.
Ben has many years of experience supporting SOLIDWORKS users and an extensive knowledge of the software, so it's great to know he was able to quickly understand the situation, explain everything clearly and offer practical advice without making you feel uncomfortable. That's exactly the level of support we aim to provide.
We'll be sure to pass your kind comments on to Ben!
Thank you for choosing Visiativ UK & Ireland, and if you ever need any further assistance, we're always here to help.
Kind regards,
The Customer Success Team
Received Training on DriveWorks
Received Training on DriveWorks. It was very detailed and well presented. Any questions where answered well and alot was learnt on the 5 day course
26 June 2026
Unprompted review
Reply from Visiativ UK & Ireland
Hi Aaron,
Thank you for your fantastic feedback. We're really pleased to hear you found the DriveWorks training detailed, well presented and packed with valuable knowledge.
Adam will be delighted to hear your kind comments. As one of our DriveWorks experts, he takes great pride in delivering engaging, practical training and ensuring every question is answered clearly. We'll be sure to pass your feedback on to him.
Thank you for choosing Visiativ UK & Ireland for your DriveWorks training. If you have any questions as you begin applying what you've learned, we're always here to help.
Kind regards,
The Customer Success Team
our first dealings with Visiativ and…
our first dealings with Visiativ and both Jeremy and James have been very helpful through out the whole process.
25 June 2026
Reply from Visiativ UK & Ireland
Hi Paul,
Thank you for your kind feedback. We're delighted to hear your first experience with Visiativ UK & Ireland has been such a positive one.
Jeremy and James will be really pleased to hear your comments, and we'll be sure to pass them on. Making the process smooth, helpful and straightforward for new customers is very important to us.
Thank you for choosing Visiativ. We look forward to supporting you as you progress with SOLIDWORKS.
Kind regards,
The Customer Success Team
Provided a solution to an issue on shell
25 June 2026
Reply from Visiativ UK & Ireland
Hi Matthew,
Thank you for your feedback. We're really pleased to hear our team was able to provide the right solution and get you back on track.
Thank you for choosing Visiativ UK & Ireland. If you need any further assistance, we're always here to help.
Kind regards,
The Customer Success Team
Really happy with the service
Really happy with the service, responded very quickly and helped me find the best option for my company and situation! Very responsive customer service with great resources that come bundled with Solidworks!
23 June 2026
Reply from Visiativ UK & Ireland
Hi Simeon,
Thank you for your fantastic feedback today!
We're delighted to hear you were happy with the service you received and that our team was able to help you find the best SOLIDWORKS solution for your company and requirements.
It's great to know you appreciated the responsive customer service and the additional resources included with your SOLIDWORKS subscription, helping you get the most from your licence from day one.
Thank you for choosing Visiativ UK & Ireland. We truly appreciate your trust in our team and look forward to supporting you as your business continues to grow. If you ever need any further assistance, we're always here to help.
Kind regards,
The Customer Success Team
Great support as always
24 June 2026
Reply from Visiativ UK & Ireland
Hi Darren,
Thank you for your kind feedback. We're delighted to hear you've once again had a positive experience with our support team.
Consistency is something we work hard to achieve, so it's great to know we're continuing to deliver the level of service you've come to expect from Visiativ UK & Ireland.
Thank you for your continued trust in our team. If you ever need any further assistance, we're always here to help.
Kind regards,
The Customer Success Team
Lynn Smith top sales person
Lynn Smith from the sales team was very helpful worked effectively to get the best deal available no request was to much trouble making the on boarding process pleasant and an enjoyable experience
Great job well done ✔️
22 June 2026
Reply from Visiativ UK & Ireland
Hi William,
Thank you for your fantastic feedback. We're delighted to hear that Lynn made such a positive impression and helped make the onboarding process smooth, enjoyable and stress free.
Lynn is passionate about helping customers find the right SOLIDWORKS CAD solution for their needs, so it's wonderful to know her dedication, responsiveness and willingness to go the extra mile helped secure the best outcome for you.
We'll be sure to pass your kind comments on to her.
Thank you for choosing Visiativ UK & Ireland, and we look forward to supporting you throughout your journey with us.
Kind regards,
The Customer Success Team
We recently worked with Visiativ for…
We recently worked with Visiativ for the installation of SOLIDWORKS Premium and the setup of our PDM system, and the experience was excellent from start to finish.
Both Tom and Graeme were highly knowledgeable, professional, and easy to work with throughout the project. They took the time to understand our requirements, guided us through the setup process, and ensured everything was configured correctly and running smoothly.
I would happily recommend Visiativ to any company looking for SOLIDWORKS or PDM support, implementation, or training.
Many thanks to Tom, Graeme, and the Visiativ team for their excellent service.
Damian
Meltech Ltd
19 June 2026
Unprompted review
Reply from Visiativ UK & Ireland
Hi Damian,
Thank you for your fantastic feedback!
We're delighted to hear that your SOLIDWORKS Premium installation and PDM setup experience was excellent from start to finish.
Tom and Graeme will be especially pleased to hear your kind comments. Their knowledge, professionalism and attention to detail are key to ensuring implementations are configured correctly, aligned with customer requirements and running smoothly. We'll be sure to pass on your feedback to them.
Thank you for recommending Visiativ UK & Ireland for SOLIDWORKS and PDM support, implementation and training. We truly appreciate your trust in our team over the years and look forward to supporting you as you continue developing your SOLIDWORKS and PDM environment.
Kind regards,
The Customer Success Team
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