When attempting to order it adjusted the quantity then it would not offer the warranty. It was difficult, for the first time, to place an order.
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See what reviewers are saying
This transaction was a warranty claim and they were spectacular! I was asked to provide some information and images, then voila, a replacement lock is on its way. Thank you team-
I ordered a left-handed lock in error; I actually needed a right-handed lock. The customer service team was so responsive in helping me return and reship. Can't thank them enough. When the correct ite... See more
Company replied
Customer service was quick to answer my concerns. They were very helpful in understanding that my broken product was only a month out of warranty and they honored the warranty and shipped me a replac... See more
Company replied
Company details
Written by the company
Provide a sense of privacy and security with our one-of-a-kind commercial quality privacy indicator locks - perfect for public restrooms in busy places. Our locks are purchased by different organizations in USA and CanadaAirports, Architects, Churches, Facility Locksmiths, Fitness Clubs, Hardware specialists, Hospitals, Hotels and Resorts, Nursing Homes, Real Estate Developers, Residential communities, Restaurants, Retail Chains, Universities, Wholesale distributors
Contact info
2609 E 14 Street, 11235, New York, United States
- 833-353-1775
- info@vizilok.com
- vizilok.com
4.7
Excellent
448 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Great locks with excellent support
Great locks with excellent support! The ream was helpful and replacement service was smooth. Overall,I'm happy with the product and experience.
17 June 2026
Unprompted review
Associate did an exceptional job…
Associate did an exceptional job creating the order and shipping a replacement lockset that was defective
5 August 2026
Difficult ordering for the first time
When attempting to order it adjusted the quantity then it would not offer the warranty. It was difficult, for the first time, to place an order.
4 August 2026
Knew what i was looking for and easy to…
Knew what i was looking for and easy to find. good product, fair price
10 July 2026
Fantastic customer service!
8 July 2026
Ordering was easy
Ordering was easy, and the lock arrived as expected. I had quick question after delivery and the support team responded promptly and helped me right away. Would be nice to have a few more installation tips, but overall a great experience.
1 July 2026
Unprompted review
A warranty claim…
This transaction was a warranty claim and they were spectacular! I was asked to provide some information and images, then voila, a replacement lock is on its way.
Thank you team-
6 July 2026
The impressions stayed calm and…
The impressions stayed calm and positive.
6 May 2026
Unprompted review
I will give Vizilok 100%
I will give Vizilok 100%. Solid customer service. They truly exceeded my expectations and I will recommend them to anyone.
20 May 2026
Unprompted review
Ana was helpful and resolved my…
Ana was helpful and resolved my concern. All done through the chat system.
1 May 2026
Excellent customer service!
6 March 2026
Very quick to answer questions and to…
Very quick to answer questions and to get my order out.
9 January 2026
My experience with Vizilok regarding my order of indicator locks.
My experience with Vizilok regarding my order was quite good. They were excellent at communicating and keeping me informed as to the status and progress of my order. If they had any questions, they reached out to have them answered. Products shipped in a very timely manner.
8 December 2025
I found exactly the door lock I needed…
I found exactly the door lock I needed and the ordering process was quick and intuitive. Their customer support was incredibly helpful and resolved a warranty issue promptly without any hassle. The lock works reliably and I’m very pleased with the whole experience.
3 September 2025
Unprompted review
Reply from Vizilok
It’s especially rewarding to hear that our customer support could resolve your warranty issue quickly and without hassle. Your satisfaction means everything to us.
Thanks again for your trust—we’re here whenever you need us!
great product and very easy get…
great product and very easy get purchase. great experience with your salesperson.
7 November 2025
Reply from Vizilok
Thank you for your feedback, Darren!
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