Update. In the end the company was able to ship a new package and resolve the issue. They did right by me in the end. Thanks Vivapets. Parcel never made it to me. Many of my packages have been... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I did a lot of research on a Cat Carrier and I kept coming back to the Catit Cabrio and I wasn't dissapointed. It arrived yesterday from Portugal to New Zealand in 2 weeks. Paulo was amazing. The co... See more
Company replied
My daughter had flea outbreak two days before new sofa expected. This tablet came within 2 days and solved the problem. This is the only treatment that actually works on long haired cats
Company replied
Amazing products, amazing shipping, packaging. I highly recommend their store for anything that you're looking for regarding your favorite pet. I will definitely be shopping there again. Prices are ve... See more
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Company details
Written by the company
Vivapets is a specialized online shop which sells a wide selection of the best European pet supplies products worldwide. Curated with love for your cat, dog, small or exotic pet. Shop with us!
Contact info
4.4
Excellent
394 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The order was not what I was expecting…
The order was not what I was expecting and the cost was much more I would not recommend to anyone
28 May 2026
Unprompted review
Reply from Vivapets
Hi Kathy,
We're truly sorry to hear that your recent order didn't meet your expectations regarding the product and its cost. We strive to provide detailed and accurate descriptions for all our pet-friendly products on our website, ensuring clarity for our valued customers.
Regarding shipping, we openly state our location in Portugal, and costs are calculated based on your specific area, always clearly displayed before purchase.
We are committed to transparent care for all our customers and their beloved pets and appreciate your feedback. We hope to have another opportunity to provide a better experience.
Vivapets🐾
Quality, fast, economical
Fast processing, quick delivery, great prices, brand name products
Very happy customer!
4 June 2026
Unprompted review
Reply from Vivapets
Hi M. Searcy! We are absolutely thrilled to read your wonderful review on Trustpilot! It truly makes our day to know you're a "very happy customer" and that you appreciate our quality, fast processing, quick delivery, great prices, and brand-name products. We work hard to ensure every pet and their owner receives the best care and service, and your words confirm we're on the right track. Thank you for choosing us!
Vivapets🐾
Easy service to use
Easy service to use. Product shipped as per ordered and on time. I recommend this company.
9 June 2026
Unprompted review
Reply from Vivapets
Hi Neil! Thank you so much for your kind recommendation. We are delighted to hear that you found our service easy to use and that your order arrived exactly as expected and on time. Providing a seamless and caring experience for you and your pets is always our top priority. Vivapets🐾
Product as described and as expected.
Product as described and as expected.
My dog had no reaction
9 June 2026
Unprompted review
Reply from Vivapets
Hi Martin,
Thank you so much for your feedback. We are happy to hear that the product met your expectations and that your dog is doing well. Ensuring the safety and quality of our ingredients is always our top priority to provide the best care for your furry friend.
Vivapets🐾
Good experience
Good quality product, at a good price, shipped quickly and safely. I would buy from Vivapets again.
19 May 2026
Unprompted review
Reply from Vivapets
Hi Jenny!
Thank you so much for your fantastic review! We're absolutely delighted to hear that you found our product to be of good quality and at a great price, and that your order was shipped quickly and safely.
We look forward to welcoming you back to Vivapets again soon!
Vivapets🐾
Reply from Vivapets
Hi Ines,
Thank you so much for your kind words regarding our delivery service and punctuality!
We're thrilled to know we met your expectations.
Providing reliable and efficient service is incredibly important to us, ensuring your pet's needs are always met with care and on time.
Vivapets🐾
Simple efficient order process, with reliable delivery.
I appreciate the ease of contacting Vivapets, and their quick response time. I also value the prompt shipment of my dog collars. Excellent, reliable service!
1 May 2026
Unprompted review
Reply from Vivapets
Hi Sandra , thank you so much for your kind words! We're thrilled to hear that you had an efficient experience and that your dog's new collars arrived promptly. Since you value quick service and reliability, we’d love to have you even closer to our community. You might enjoy joining our loyalty program or subscribing to our newsletter for exclusive offers and more pet care tips. We look forward to serving you and your furry friend again soon!
Vivapets🐾
Wrong toy sent
Ordered the Yellow Tiger Dog Toy but they sent me the Grey Hippo Toy.
As it took so long to arrive I won't be sending it back.
1 May 2026
Unprompted review
Reply from Vivapets
Hi Alan.
Thank you for reaching out regarding your order. I would like to clarify that the product you ordered is indicated as assorted in both the product name and description.
If you take a look at the images, you'll see that it includes not only the yellow tiger but also a hippo, giraffe, and zebra.
Since we did not receive any specific requests from you for a particular item before processing it, we proceeded to ship the assorted version as stated in the product description.Up until now, we haven’t heard from you regarding your order, apart from the review you left. We are more than willing to assist you in resolving this matter.
Vivapets🐾
Great customer service
Great customer service! Quick delivery!
Highly recommend it
22 April 2026
Unprompted review
Reply from Vivapets
Hi Valentina, We are sorry to hear about the unexpected charge you encountered. We want to clarify that the postage for your order was fully paid on our end. Sometimes, carriers may apply additional fees incorrectly, and we recommend checking with them before making the payment. Please reach out to our customer support team so we can investigate what happened and provide the necessary documentation to help you contest this charge. We are here to help ensure everything is right for you and your pet. Vivapets🐾
Great customer service
Wonderful treats my dog only likes and can’t obtain in Santa Cruz De Tenerife. Paulo helped me greatly in getting them to me. Thank you
2 April 2026
Unprompted review
Reply from Vivapets
Hi
Thank you so much for your rating
We're so happy you have enjoyed your experience with us!
Vivapets🐾
I have ordered many times and never…
I have ordered many times and never disappointed. Great products and fast delivery. I bough something on Vivapets and in the same time bough from local (Australian) online petshop. It has arrived in the same time, which is incredible as Portugal i very far. Not to mention the product i buy from Vivapets isn't available in Australia at all. Thank you.
12 April 2026
Unprompted review
Reply from Vivapets
Hi Natalie, thank you so much for your loyal support and for sharing your wonderful experience!
We are thrilled to hear that our products reach you in Australia as quickly as local orders, even from across the globe. It's our goal to ensure pet parents everywhere have access to the best care essentials that might not be available locally. We look forward to your next order!
Vivapets🐾
EU quality
Great experience, saved me from having to look for the same products in person in Canada. Good thing being that it's sourced from the EU which has higher ethical standards in manufacturing, giving me peace of mind applying the repellant on my border Collie
17 April 2026
Unprompted review
Reply from Vivapets
Hi Sam, thank you so much for your kind words!
We are delighted that we could help you skip the trip to the stores in Canada and provide a more convenient solution. It is wonderful to hear that our EU-sourced products give you peace of mind when caring for your Border Collie. We truly value those high ethical and manufacturing standards because the safety and well-being of your pet are always our top priority. Thank you for trusting us with your pet care needs!
Vivapets🐾
Quick and easy delivery process
2 April 2026
Unprompted review
Reply from Vivapets
Hi
Thank you so much for your rating
We're so happy you have enjoyed your experience with us!
Vivapets🐾
Reply from Vivapets
Hi
Thank you so much for your rating
We're so happy you have enjoyed your experience with us!
Vivapets🐾
Ordered what I was looking for at a…
Ordered what I was looking for at a lower price than any other competitor
25 March 2026
Unprompted review
Reply from Vivapets
Hi
Thank you so much for your rating
We're so happy you have enjoyed your experience with us!
Vivapets🐾
Extremly grateful thank you!
We are incredibly grateful that VivaPets ships to Slovakia. For us, this is genuinely important, because in our region (Eastern Europe), the same veterinary diet food is often replaced by products manufactured in Poland, and unfortunately we have repeatedly noticed a very clear difference in quality.
Our dog is extremely sensitive and after comparing the French-made version with the Polish-made version of the same food (Hypoallergenic royal canin), the difference is obvious even physically:
- the French kibble is denser and more compact
- it has a natural oily/fatty coating on the surface
- it feels richer and more substantial
- it keeps our dog full and satisfied for much longer
The Polish version, on the other hand, felt much drier, much more porous and “puffed”, almost like empty sponge/polystyrene inside. Our dog became hungry again very quickly after eating it, her digestion was clearly worse, and it simply did not seem to nourish her in the same way.
For owners of sensitive dogs, these differences matter a lot. This is not just about preference, it can have a real impact on digestion, satiety and overall well-being.
Thank you, VivaPets, for making it possible to access the French version and for shipping to Slovakia. For pet owners like us, this truly makes a huge difference.
9 April 2026
Unprompted review
Reply from Vivapets
Hi Helena
Thank you so much for taking the time to share such a detailed and thoughtful review with us. We are truly delighted to hear that our shipping to Slovakia makes such a positive difference for you and your dog.
We completely understand and validate your observations for sensitive pets, the consistency and quality of their food are essential for their well-being.
Knowing that the French-made version helps your furry friend feel nourished and healthy is exactly why we do what we do. We are happy to be your reliable source for the products you trust!
Vivapets🐾
Quick & efficient
Quick & efficient, definitely recommend. Five * - thank you.
1 April 2026
Unprompted review
Reply from Vivapets
Hi
Thank you so much for your rating
We're so happy you have enjoyed your experience with us!
Vivapets🐾
Easy to order
Easy to order. Just wish I knew it wasn't a local NZ warehouse
25 March 2026
Unprompted review
Reply from Vivapets
Hi Candice,
Thank you so much for your feedback and for the 5-star rating! We are delighted to hear that you found the ordering process easy. We are here to help you and your furry friends whenever you need!
Vivapets🐾
Reply from Vivapets
Hi
Thank you so much for your rating
We're so happy you have enjoyed your experience with us!
Vivapets🐾
Reply from Vivapets
Hi
Thank you so much for your rating
We're so happy you have enjoyed your experience with us!
Vivapets🐾
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