Speedy delivery of suitcases. Pleased with quality of Bric luggage but haven’t actually tested them yet. Was a little alarmed to read Bric only guarantee for lifetime if bought from them directly …... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great price and fast delivery, would definite use Valise again. Lovely Samsonite cases- incredibly light and so easy to walk with. Great to spot at the baggage reclaim. Love the colour but wouldn’t ch... See more
Company replied
Excellent piece of luggage. Sorted security code/lock out easily. Looks a well made and practical option for longer trips - very big case, internal dimensions are very generous. Took 3 days from or... See more
We had a very small delivery window and the case arrived on time. Having used the Samsung case was very hard wearing and looked just as good when we returned after 11 weeks traveling on local transpor... See more
Company replied
Company details
- #3 of 16 best companies in Luggage Shop
- #26 of 57 best companies in Bags and luggage shop
Written by the company
Valise Luggage stocks leading top brands such as Samsonite, Victorinox, Bric's, Porsche Design and Horizn Studio. We only display the best handpicked Luggage, Business and Weekend Bags saving the customers time searching. Sustainability is at the forefront of the site with a dedicated section. So whatever choice you make, you can ensure it will be the best.
Contact info
United Kingdom
- 0207 126 8211
- info@valiseluggage.co.uk
- valiseluggage.co.uk
4.7
Excellent
513 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Wrong item, rude communication
Sent wrong item to me. Having a nightmare getting it replaced, and frankly rude voicemails and emails from them.
21 July 2026
Unprompted review
Samsonite suitcase ordered for a good…
Samsonite suitcase ordered for a good price and arrived quickly and as described. All good and I am happy.
13 July 2026
Great experience
Ordering my case was very easy and a competitive price. It arrived well packaged and on the date expected.
13 July 2026
I would definitely recommend as always…
I would definitely recommend as always delivered on time and great prices have bought 4 suitcases from them
6 July 2026
I got the right bag & in super nice…
I got the right bag & in super nice condition.
Delivery also happened within 2 days
Thank you
6 July 2026
I received just half the order and…
I received just half the order and having followed up I have yet to hear when then rest of the order will arrive
2 July 2026
Reply from Valise Luggage
Dear Customer - Sorry about this we are closed over the weekend and have responded by email. We have looked into this with DPD and the rest of your order will arrive tomorrow.
Kind regards
Reply from Valise Luggage
Thank you!
Really happybwith the size of the case…
Really happybwith the size of the case I had chosen.Also happy with the colour black.customer service were very supportive when I was asking about when will.i recieve my case due to not getting it on the actual date stated but did say give a couple more days and it arrived.
15 June 2026
Some problems with my order
Some problems with my order in that the colour I wanted was not available. I was told a phone call had been made but no email was sent. Once I realised I had not received the order and contacted them, the problem was resolved efficiently.
15 June 2026
Super quick delivery
19 June 2026
Excellent piece of luggage
Excellent piece of luggage. Sorted security code/lock out easily. Looks a well made and practical option for longer trips - very big case, internal dimensions are very generous.
Took 3 days from order to delivery but very satisfied with the service. Thank you.
16 June 2026
Really good service 👍🏻
Really prompt dispatch. Lovely product. When it transpired that I’d bought the wrong size, was able to process refund/new purchase quickly and easily. 👍🏻
15 June 2026
Top website and customer service…
Top website with clear and sleek navigation and extremely helpful customer service. I couldn’t recommend them enough.
15 June 2026
Review
From online order to delivery everything was smooth and easy. Just how you want it.
15 June 2026
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