UK Insolvency Services Reviews 

214
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 138 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, empathy, and supportive approach, making difficult situations feel manageable. Many highlight the exceptional customer service, noting how advisors clearly explained options and provided guidance without judgment. The overall service and user experience are frequently described as smooth, informative, and stress-free, with people appreciating the consistent follow-up and personalized care. However, some people mentioned difficulties with communication and follow-up, particularly after the initial stages of the process, with reports of unreturned calls and emails.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, professionalism, and supportive... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the professional, understanding, and... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction and gratitude... See more

Customer communications

Clients share ambiguous opinions on contact, with many reviewers expressing satisfaction with the ease and... See more

User experience

People report positive experiences with the user experience, often describing the process as easy, clear, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I contacted a few different debt charities and could never find a solution that suited me. UKis were amazing from start to finish, talked me through every option in depth and answered any questions th... See more

Rated 5 out of 5 stars

Farhad was very helpful in guiding me through the process. From the time I first spoke with him he consistently went beyond his duties to explain the situation & guide my application to completion... See more

Rated 5 out of 5 stars

Right from the first contact I felt confident I had come to the right people. Nicola was superb in being both realistic and positive that I had made the right move. She personally guided me through th... See more

Rated 5 out of 5 stars

UK Insolvency Services have been a great help in getting my IVA approved. From the beginning they were easy to contact and always quick to respond, whether over the phone or by email. I appreciated th... See more


Company details

  1. Insolvency service
  2. Debt relief service
  3. Financial advisor

Written by the company

Debt affects individuals from all walks of life, and at UK Insolvency Services, we recognise that every financial situation is unique. Our expertise lies in providing Individual Voluntary Arrangements (IVAs), a tailored solution designed to help you regain control of your finances and work towards a debt-free future.


Contact info

4.8

Excellent

TrustScore 5 out of 5

214 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(214)

131 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you Gina.

I was struggling with my debt to the point where I was suffering with anxiety attacks thinking about it so I reached out to ukins to help, it was the best thing I could of ever done, Gina dealt with my case and I must say she was the kindest most understanding helpful person I have ever spoke with I can’t thank Gina and ukins enough. Highly recommended.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service made me feel very…

Great service made me feel very comfortable. We’re very helpful and Listened to everything I had to say including problems they have no need to give me advice on thank you

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Onestly

Onestly, I'm very grateful that I met this team. Very helpful and very fast professionals. Big releave for me when I got the news without putting much effort and in short time as I said. Thank you very much. Appreciate you guys. I will recommend you to all people who goes through hard times. Many, many thanks!🙏🙏🙏

21 July 2026
Unprompted review
Rated 5 out of 5 stars

My Iva journey

I am so relieved now I've been excepted with my iva and a huge big thank you to each and every one who helped me. I can now look forward to a better future

20 July 2026
Unprompted review
Rated 5 out of 5 stars

A random google search to IVA solution

I was struggling with all of my monthly payments for a long time but I didn't really know who to speak to. I randomly picked and called UK Insolvency Services from google search . From the first call to successfully completing my IVA ,a very knowledgeable, courteous, sensible, efficient member of UK Insolvency Services Gina helped me all the way, a big Thank you Gina. She was very respectful when asking any question and I have never felt any hesitation to answer. Thank you all of UK Insolvency Services.

13 July 2026
Unprompted review
Rated 1 out of 5 stars

Awful company

Awful company, haven’t been any help. Started all this in April and now in July still not helped so cancelled anything to do with them and finding other help. All that’s happened since speaking with them is more debt as they told us to cancel all payments as they were sorting it and now bailiffs are threatening us. Don’t use

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing, very supportive and understanding, explained all my options and ensured I understood them all before I commit to anything. Adam was amazing

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Dont be afraid to call, they will help

Contacting UK Insolvency services has been the best decision ive ever made. I was worrying non stop everyday for years, declining calls from multiple debt collectors and throwing away letters too scared to open them and see the threats.

I felt instantly better as soon as I spoke to someone, every single person I spoke to was kind, understanding, and supportive. They helped me to finally take control of my debt, and they did it so efficiently and effectively that less than 2 weeks after my first call to them ive had my IVA approved and I cannot describe the happiness I feel knowing things are under control and it’s all thanks to UK Insolvency, thank you so much to everyone on the team. I feel like I can live my life again

26 June 2026
Unprompted review
Rated 5 out of 5 stars

I V A help

Right from the first phone call they were so friendly and understanding and not judgemental and thy have taken a real weight of my shoulders thank you

17 June 2026
Unprompted review
Rated 3 out of 5 stars

In the beginning the first 2 people I…

In the beginning the first 2 people I spoke to just keeped repeatedly ask the same question and a woman I spoke to kept huffing at me even though the question she asked me I had already answered, I did tell Margaret the third lady as she was lovely and even made me laugh , so I said I only wanted to talk to her and that’s what happened after that part everyone else was good

27 May 2026
Unprompted review
Rated 5 out of 5 stars

FEEDBACK FOR INSOLVENCY SERVICES

FEEDBACK FOR INSOLVENCY SERVICES
I am writing this feedback with so much happiness and relief in my heart, because today you have given me my life back. 🥹✨
From the very start, my Case Manager was absolutely AMAZING. He was kind, patient, and explained every single step to me clearly, even when I was feeling so scared and confused. He took the time to listen to my situation, went through all my income and expenses with such care, and worked out a payment plan of £104 per month that I can honestly afford. 💷✅

Today, he called me for the final confirmation and told me my IVA is OFFICIALLY APPROVED and all creditors have agreed. 🎉 This is the best news I have heard in years! Because of him, I am now protected, safe from all debt stress, and I finally have a real future to look forward to. 🕊️💖

He was professional, but also so human and caring. He didn’t just do his job — he truly HELPED me. I cannot thank him and the whole team enough. You are doing such wonderful work for people like me.

I give 10/10 — EXCELLENT SERVICE FOREVER.

Thank you for saving me. 🙏❤️

From: Qaiser Shahzad Khalid

8 June 2026
Unprompted review

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